At Crestonedge Technologies Private Limited, we are committed to delivering a reliable and seamless shopping experience for all our customers. We emphasize fair treatment and transparent handling of consumer concerns. Our Grievance Redressal Policy ensures that issues are addressed promptly, professionally, and in line with applicable laws. 

What is a Grievance? 
A grievance is any dissatisfaction or concern arising from a product or service purchased on our platform, for which the customer seeks resolution. This includes, but is not limited to, issues regarding product quality, defects, delayed or incorrect deliveries, payment-related problems, returns, refunds, exchanges, dissatisfaction with customer support, or policy-related queries. 

How to Raise a Grievance 
Customers are encouraged to contact us through the following steps: 

• Visit Our Help Centre or Contact Page: Navigate to the relevant section on our website or app. 
   
• Select Your Issue: Choose the topic that corresponds to your concern. 
   
• Submit Your Query: Provide all details, including order ID, description of the issue, and supporting documents or images. 

Once submitted, our support team reviews and responds accordingly . 

Escalation to Grievance Officer 
If your concern is not resolved to satisfaction, you may escalate it to the appointed Grievance Officer, under the Information Technology Act, 2000, and other relevant laws. Blinkworn has designated a Grievance Officer responsible for ensuring fair resolution of escalated matters. You may contact the officer at crestonedgetechnologiesprivate@gmail.com. 

Grievance Handling Process 

• Acknowledgement: Grievances will be acknowledged within 48 hours via email. 
   
• Unique Ticket/Reference ID: A unique ID will be provided to track the complaint . 
   
• Resolution Timeline: The grievance will generally be addressed within 7 working days or as per applicable law . 
   
• Updates & Communication: Regular updates will be sent via your registered communication method. 

Closure of Grievance 
A grievance is considered closed when: 

• A satisfactory resolution is provided by the support team or Grievance Officer. 
   
• There is no response from the customer within a reasonable period. 
   
• A final resolution is communicated according to our policies and applicable laws. 

Contact Us 

  For inquiries or to raise a grievance, contact us at crestonedgetechnologiesprivate@gmail.com . 

Note: 
  This policy is subject to updates. Refer to our Terms of Use and Privacy Policy for the latest version.